Frequently Asked Questions

Everything you need to know about your KLEIO shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.

Which payment methods do you accept?

KLEIO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.

Are the products covered by a warranty?

All KLEIO products come with a 6-month limited warranty against manufacturing defects to ensure the highest quality standards for our customers.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination.